Cotswold Pawprints
Last updated: July 2026
Cotswold Pawprints respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains what information we collect, how we use it, how long we keep it, and the rights you have.
Cotswold Pawprints provides dog walking, puppy visits, pop-in visits and pet care services around Cirencester and nearby Cotswold villages.
Website: www.pawprintscotswolds.com
Email: cotswold-pawprints@hotmail.com
Location: Siddington, Cirencester
When you contact us through this website, by email, phone, social media or in person, we may collect:
Your name
Your email address
Your phone number
Your address or general location
Information about your dog or pet
Information about the service you are enquiring about
Messages or information you choose to send us
If you become a customer, we may also collect practical pet care information such as your pet’s routine, feeding needs, walking requirements, behaviour notes, emergency contact details, vet details, access instructions and any information needed to provide safe care.
We use your personal information to:
Respond to enquiries
Arrange meet & greets
Provide dog walking and pet care services
Keep records of bookings, visits and agreed care instructions
Contact you about your pet or booking
Manage payments, invoices and business records
Keep pets, owners and Cotswold Pawprints safe
Meet legal, tax, insurance and business obligations
We only collect information that is relevant to your enquiry or the service being provided.
We use your information because it is necessary to respond to your enquiry, arrange services, provide agreed pet care, keep suitable business records and meet our legal obligations.
Where needed, we may also use information because we have a legitimate business interest, such as managing enquiries, maintaining records, protecting our business and communicating with customers about agreed services.
If you send an enquiry through the website or by email, the information you provide will be used to respond to your message and deal with your enquiry.
Please do not send sensitive personal information through the website unless it is necessary for your enquiry.
To provide safe and suitable care, we may keep information about your pet, including their name, breed, age, behaviour, routine, medical needs, feeding requirements, walking preferences and emergency instructions.
This information is used only to provide the agreed service and help keep your pet safe.
We do not sell your personal information.
We may share limited information where necessary with:
Veterinary practices in an emergency
Insurance providers if required for a claim
Professional advisers, such as accountants
Website, email or booking service providers who help us run the business
Legal or regulatory authorities where required by law
We only share information when there is a genuine need to do so.
Enquiry information may be kept for up to 12 months if you do not become a customer.
Customer and booking records may be kept for up to 6 years where needed for tax, insurance, legal or business record purposes.
Pet care notes may be kept while you are an active customer and for a reasonable period afterwards in case they are needed for insurance, safety or record-keeping purposes.
This website may use basic cookies or analytics tools to help the website work properly and understand how visitors use it.
Cookies are small files placed on your device. You can control or delete cookies through your browser settings.
If additional tracking, advertising or analytics tools are added in future, this Privacy Policy should be updated to explain how they are used.
This website may include links to other websites or social media pages, such as Facebook or Instagram.
We are not responsible for the privacy practices of other websites. You should read their privacy policies if you visit them.
We take reasonable steps to keep your personal information safe and secure.
However, no website, email system or online service can be guaranteed to be completely secure. Please take care when sending personal information online.
Under UK data protection law, you may have the right to:
Ask for a copy of the personal information we hold about you
Ask us to correct inaccurate information
Ask us to delete your information in certain circumstances
Ask us to restrict how we use your information
Object to certain types of processing
Withdraw consent where we rely on consent
To make a request, please contact:
cotswold-pawprints@hotmail.com
If you have a concern about how your personal information is handled, please contact us first so we can try to resolve it.
You also have the right to complain to the Information Commissioner’s Office, the UK data protection regulator.
We may update this Privacy Policy from time to time. Any updates will be published on this page.
Last updated: July 2026
These Terms and Conditions explain how Cotswold Pawprints provides dog walking, puppy visits, pop-in visits, holiday pet care and other agreed pet care services.
By booking a service with Cotswold Pawprints, you agree to these terms.
Cotswold Pawprints provides dog walking and pet care services around Cirencester and nearby Cotswold villages.
Email: cotswold-pawprints@hotmail.com
Location: Siddington, Cirencester
Cotswold Pawprints may provide:
Group dog walks
Solo dog walks
Puppy visits
Pop-in visits
Cat and small animal holiday cover
Holiday visits
Event or holiday cottage pet care, where agreed in advance
Services are subject to availability and suitability.
Before regular services begin, a meet and greet may be arranged.
This gives Cotswold Pawprints the opportunity to meet you and your pet, discuss their needs, understand their routine and decide whether the service is suitable.
Cotswold Pawprints reserves the right to decline or stop a service if it is not considered safe, suitable or appropriate.
Bookings are only confirmed once the service, date, time, location and price have been agreed.
Regular bookings may be arranged on an ongoing basis, subject to availability.
Ad hoc bookings, weekend care, holiday visits and event care may be available by arrangement.
Prices will be confirmed before the service begins.
Current advertised prices may include standard dog walking, puppy visits and pop-in visits. Other services, including holiday pet care, weekend care, event care or visits outside the usual service area, may be priced upon enquiry.
Payment terms will be agreed before services begin.
Cotswold Pawprints may pause or refuse further bookings if payments are overdue.
If you need to cancel a booking, please give as much notice as possible.
Cancellation terms may depend on the type of service booked, the notice given and whether the booking is regular, ad hoc, weekend, holiday or event-based.
Any specific cancellation fees or notice periods should be agreed with you before the service begins.
Cotswold Pawprints will always try to provide the agreed service. However, services may need to be cancelled, rearranged or shortened due to illness, unsafe weather, vehicle issues, emergencies, pet welfare concerns or circumstances outside reasonable control.
Where possible, you will be contacted as soon as reasonably practical.
If Cotswold Pawprints is given keys, codes or access instructions, these will be kept as safe and secure as reasonably possible.
You are responsible for providing accurate access information and making sure Cotswold Pawprints can safely enter and leave your property.
Cotswold Pawprints is not responsible for missed visits where access cannot be gained due to incorrect keys, faulty locks, wrong codes, blocked access or inaccurate instructions.
You must provide honest and accurate information about your pet’s health, behaviour, temperament, routine and any risks.
This includes any history of aggression, reactivity, escape attempts, anxiety, medical conditions, injuries, allergies or medication needs.
Cotswold Pawprints may refuse or stop a service if a pet’s behaviour or health creates a risk to the pet, other animals, people or Cotswold Pawprints.
Dogs and pets should be suitably vaccinated, treated for fleas and parasites, and in good health for the service being provided.
Please let Cotswold Pawprints know if your pet is unwell, has an infectious condition or may pose a risk to other animals.
Group walks are only suitable for dogs who are comfortable and safe around other dogs.
Cotswold Pawprints will carefully consider group suitability, but group walks may not be appropriate for every dog.
If a dog is not suited to group walks, a solo walk or alternative service may be recommended.
Solo walks are suitable for dogs who need one-to-one attention, are nervous, reactive, older, in season, recovering, or simply prefer their own space.
Puppy visits and pop-in visits may include feeding, fresh water, toilet breaks, play, company and basic care agreed in advance.
They are not a replacement for veterinary care, specialist training or overnight supervision.
Holiday cover may include feeding, fresh water, litter trays, hutches or small enclosures cleaned or tidied, and a basic wellbeing check.
Full deep-cleaning, veterinary costs, emergency transport, specialist medical care or overnight stays are not included unless agreed separately.
Medication or specialist care must be discussed and agreed in advance.
In an emergency, Cotswold Pawprints will try to contact you or your emergency contact.
If urgent veterinary care is needed and you cannot be reached, you authorise Cotswold Pawprints to seek veterinary assistance where reasonably necessary.
You remain responsible for all veterinary fees, treatment costs, transport costs and related expenses.
Walks may be changed, shortened, moved to shaded areas, replaced with a home visit or rearranged if the weather is unsafe.
This includes extreme heat, storms, icy conditions, flooding or any situation where Cotswold Pawprints believes walking would not be in the dog’s best interests.
Cotswold Pawprints may send photo updates to customers after walks or visits.
Photos will only be used for marketing or social media with your permission.
Cotswold Pawprints aims to maintain appropriate insurance for the services provided.
Insurance does not remove the customer’s responsibility to provide accurate information, safe access and suitable care instructions.
You agree to:
Provide accurate contact details
Provide accurate pet care information
Update Cotswold Pawprints about changes to health, behaviour or routine
Make sure your pet has suitable food, equipment and supplies
Provide safe access to your property
Pay agreed fees on time
Inform Cotswold Pawprints of any relevant risks
Cotswold Pawprints will take reasonable care when providing services.
However, Cotswold Pawprints is not responsible for issues caused by inaccurate information, undisclosed behavioural or medical issues, unsafe equipment, faulty property access, pre-existing conditions or circumstances outside reasonable control.
Nothing in these terms limits liability where it would be unlawful to do so.
Cotswold Pawprints may update services, prices or these Terms and Conditions from time to time.
The latest version will be available on this website.
If you have any questions about these Terms and Conditions, please contact: